LEGAL & POLICY INFORMATION

Coastal Transport Group Ltd
Last Updated: 01 May 2026

1. Company Information

Coastal Transport Group Ltd is a transport service provider based in Deal, Kent, operating across East Kent and beyond.

Registered in England & Wales
Company No: 14905017
VAT No: GB 468 7234 54
Registered Office: 247 St Richards Road, Deal, Kent, CT14 9LF

2. Privacy Policy

We are committed to protecting and respecting your privacy in accordance with UK GDPR.

Information We Collect

We may collect and process the following information:

  • Name

  • Contact details (phone number, email address)

  • Journey and booking details

  • Payment and billing information

  • Any additional information provided during enquiries or bookings

How We Use Your Information

Your data is used to:

  • Manage and fulfil bookings

  • Communicate regarding journeys

  • Process payments and invoices

  • Improve our services

  • Comply with legal obligations

Data Sharing

We do not sell your personal data.
We may share information with:

  • Trusted drivers or subcontractors where required for service delivery

  • Payment processors

  • Regulatory or legal authorities if required

Data Security & Retention

We take appropriate measures to protect your data and retain it only as long as necessary for operational, legal, and accounting purposes.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request data portability

For privacy enquiries:
📧 bookings@coastal-transport.co.uk

3. Terms & Conditions

By booking with Coastal Transport Group Ltd, you agree to the following terms:

Bookings

All bookings are subject to availability and confirmation.

Pricing

Quotes are based on the information provided at the time of booking.
Prices may change if:

  • Journey details are altered

  • Additional time, stops, or services are required

Vehicle Capacity & Luggage

Vehicle capacities are provided as a guide only:

  • 8-Seater Minibus: up to 8 passengers and approximately 10 standard suitcases

  • 4-Seater Estate: up to 4 passengers and approximately 6 standard suitcases

  • 4-Seater Saloon: up to 4 passengers with reduced luggage capacity

Important:
Luggage capacity is dependent on the size, shape, and quantity of bags and cannot be guaranteed.
Customers are responsible for providing accurate details at the time of booking.

We reserve the right to:

  • Refuse excess luggage

  • Provide a larger vehicle at additional cost where required

Delays & Timing

While every effort is made to operate on time, we are not liable for delays caused by:

  • Traffic conditions

  • Weather

  • Road closures or incidents outside our control

Customers remain responsible for allowing sufficient time for journeys.

Waiting Time

Reasonable waiting time may be included depending on the booking.
Additional waiting time may be charged at our standard rate.

Cancellations & No-Shows

Cancellation terms may vary depending on the booking.
Failure to attend a scheduled booking may be treated as a no-show and charges may still apply.

Invoicing & Payment Terms

For account and invoice-based clients, payment is due upon receipt of invoice, unless otherwise agreed in writing.

We reserve the right to apply additional charges to overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, including:

  • Interest at 8% above the Bank of England base rate

  • Fixed compensation fees

  • Reasonable costs incurred in recovering outstanding balances

We may also suspend services or require advance payment for future bookings where accounts remain overdue.

Conduct

We reserve the right to refuse or terminate service if passenger behaviour is unsafe, abusive, or poses a risk to the driver, vehicle, or others.

Damage & Cleaning

Passengers may be charged for any damage to vehicles or for excessive cleaning required following a journey, minimum fee £50.

Subcontracting

We may use trusted subcontractors to fulfil bookings where necessary. All subcontractors are expected to meet our operational standards.

Liability

We are not liable for indirect or consequential losses, including missed connections due to circumstances outside our control.

Licensing & Compliance

All vehicles are licensed and inspected in accordance with Dover District Council requirements.
All drivers are appropriately licensed and Enhanced DBS checked, including for work involving children and vulnerable individuals.

Force Majeure

We are not liable for failure or delay in service due to events outside our control, including severe weather, road incidents, or national emergencies.

Amendments

We reserve the right to update these Terms & Conditions at any time.

4. Environmental Commitment

We are actively working towards reducing our environmental impact. This includes the introduction of hybrid and electric vehicles into our fleet and ongoing efforts to operate in a more sustainable and responsible manner.

5. Contact Information

For any legal, policy, or service-related enquiries:
📧 bookings@coastal-transport.co.uk
📞 +44 7836 553 061

© 2026 Coastal Transport Group Ltd. All rights reserved.